Refund & Return Policy

REFUNDS (IF APPLICABLE)

Please send the return form to our warehouse address:
US Warehouse: 8206 Louisiana Blvd Ne Albuquerque, NM 87113, US.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will then be processed and credit will automatically be applied to your original credit card or method of payment within 3 days.

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LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

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EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].

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SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

RETURN

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please send the return form to our warehouse address:
US Warehouse: 8206 Louisiana Blvd Ne Albuquerque, NM 87113, United States.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):
– Book with obvious signs of use
– CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 30 days after delivery

Questions about the Refund & Return Policy should be sent to us at :

Mon – Sat From 8AM – 5PM | GMT-6
Phone: +1(505) 365-1899
Email: [email protected]
Store: 8206 Louisiana Blvd Ne Albuquerque, NM 87113, United States